Tired of overly niche customer success conversations that might as well be in a different language? CS School is the podcast that strips customer success back to basics. Tune in so you don’t zone out.
Ever wanted to have a full overview of how segmentation works in customer success? Check out CS School. Always wondered what the psychology behind CS is? Head to CS School. Wanna know the best way to tackle renewals? Find out at CS School.
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Tired of overly niche customer success conversations that might as well be in a different language? CS School is the podcast that strips customer success back to basics. Tune in so you don’t zone out.
Ever wanted to have a full overview of how segmentation works in customer success? Check out CS School. Always wondered what the psychology behind CS is? Head to CS School. Wanna know the best way to tackle renewals? Find out at CS School.
How to onboard a new Customer Success Manager with Jess Galenski
CS School
31 minutes 15 seconds
1 year ago
How to onboard a new Customer Success Manager with Jess Galenski
Onboarding new CSMs is crucial for their success and the success of the company. In those first 90 days, you have the opportunity to establish the mold of your customer success team and determine its future.
In this episode, we're joined by Jess Galenski, Director of Customer Success at Apryse, to discuss how she onboards her new Customer Success Managers to set them, and their future clients, up for success.
Takeaways:
Set clear goals and milestones for new hires during their onboarding process.
Provide resources and training documents to help new CSMs learn about the company, systems, processes, and products.
Facilitate connections with other teams and stakeholders to help understand the company's ecosystem.
Encourage your new hires to be curious, ask questions, and provide feedback to improve the onboarding process.
Onboarding practices should be sustainable and scalable to accommodate the growth of the company.
CS School
Tired of overly niche customer success conversations that might as well be in a different language? CS School is the podcast that strips customer success back to basics. Tune in so you don’t zone out.
Ever wanted to have a full overview of how segmentation works in customer success? Check out CS School. Always wondered what the psychology behind CS is? Head to CS School. Wanna know the best way to tackle renewals? Find out at CS School.
