Aspiring toward customer-led growth doesn’t have to be a pipe dream, a concept punctuated with the addendum, “One day we’ll get there!” You can start applying customer-led strategies right now. But how? In this episode of the CS School podcast, customer success leader, Dutta Satadip, joins us on the podcast to discuss how Customer Success Managers (CSM) can be customer-centric. It doesn’t have to be a company-wide initiative; it can be small achievable steps to incorporate into your daily operations.
➡️ Common daily challenges which can be solved with customer-led growth
➡️ How CSMs can shift their mindset to become more customer-centric
➡️ Handling negative feedback while being customer-led
➡️ Tools to boost customer-centricity
➡️ Dutta’s upcoming session at Customer Success Festival in San Francisco on September 19-20, 2023
🫂 Connect with Dutta on LinkedIn.
📝 Access a bank of vetted, tried-and-tested customer success templates with a CSC Pro membership – allowing you to free up your time and focus on customer-centric strategies.
📣 Chat with other CSMs in the CSC Slack channel for more tips and tricks.
🎧 Schedule your demo with Vitally