Preparing for the next stage of customer success

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CS School

Customer Success Collective

35 episodes

1 month ago

Tired of overly niche customer success conversations that might as well be in a different language? CS School is the podcast that strips customer success back to basics. Tune in so you don’t zone out. Ever wanted to have a full overview of how segmentation works in customer success? Check out CS School. Always wondered what the psychology behind CS is? Head to CS School. Wanna know the best way to tackle renewals? Find out at CS School.

Management

Business

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Management

Business

Preparing for the next stage of customer success | Carlos Quezada

CS School

38 minutes 31 seconds

2 years ago

Preparing for the next stage of customer success | Carlos Quezada

With the rise of the subscription model over the last 20 years, customer success has radically changed. But what will it look like in years to come? How will CSMs adapt to this brave new world?

Answering this question is Carlos Quezada, VP of Customer Experience Strategy, Automation & Enablement at Hewlett Packard Enterprise, who probes into the past, present, and future of customer success.