Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and business partner Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. We learned that delivering great service isn’t just about technology — it’s about people, culture, and how you lead when things get tough. In this episode, we’re joined by Anna and Liam Furlong, the husband-and-wife duo behind The Virtual IT Department — an MSP built on ...
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Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and business partner Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. We learned that delivering great service isn’t just about technology — it’s about people, culture, and how you lead when things get tough. In this episode, we’re joined by Anna and Liam Furlong, the husband-and-wife duo behind The Virtual IT Department — an MSP built on ...
From First Hello to Final Goodbye: Oscar Clift on Onboarding & Offboarding
Ctrl-Alt-Deliver
31 minutes
2 months ago
From First Hello to Final Goodbye: Oscar Clift on Onboarding & Offboarding
Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and longtime business partner, Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. Over the years, we learned that real success in the MSP world isn’t just about the technology you deliver — it’s about how you deliver it. From first impressions to lasting partnerships, the way you onboard, support, and even offboard clients defines your ...
Ctrl-Alt-Deliver
Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and business partner Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. We learned that delivering great service isn’t just about technology — it’s about people, culture, and how you lead when things get tough. In this episode, we’re joined by Anna and Liam Furlong, the husband-and-wife duo behind The Virtual IT Department — an MSP built on ...
