In this episode, Dr. Jeanne Hardacre, author of The Culture Trap and founder of Be the Culture Change, joins Luke Fisher to unpack how leaders and teams can free themselves from the unspoken dynamics that make work feel toxic, tense, or simply uninspiring. Jeanne shares her deeply personal journey of transformation—how a crisis led her to rethink everything she believed about leadership, power, and organisational culture. From the dangers of "if only" thinking to letting go of shame and job t...
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In this episode, Dr. Jeanne Hardacre, author of The Culture Trap and founder of Be the Culture Change, joins Luke Fisher to unpack how leaders and teams can free themselves from the unspoken dynamics that make work feel toxic, tense, or simply uninspiring. Jeanne shares her deeply personal journey of transformation—how a crisis led her to rethink everything she believed about leadership, power, and organisational culture. From the dangers of "if only" thinking to letting go of shame and job t...
OVO Energy's Agile Journey: Culture Transformation in Service Teams
Culture in Action
29 minutes
5 months ago
OVO Energy's Agile Journey: Culture Transformation in Service Teams
Energy companies are often seen as traditional, but OVO Energy is breaking the mould with culture-led innovation. In this episode of Culture in Action, Alex Goodanew, Employee Engagement Manager at OVO, explains how adopting Agile ways of working in customer operations has transformed collaboration, improved employee engagement and boosted customer satisfaction. Guest Information Alex Goodanew is Employee Engagement Manager at OVO Energy, one of the UK’s most innovative energy retailers. With...
Culture in Action
In this episode, Dr. Jeanne Hardacre, author of The Culture Trap and founder of Be the Culture Change, joins Luke Fisher to unpack how leaders and teams can free themselves from the unspoken dynamics that make work feel toxic, tense, or simply uninspiring. Jeanne shares her deeply personal journey of transformation—how a crisis led her to rethink everything she believed about leadership, power, and organisational culture. From the dangers of "if only" thinking to letting go of shame and job t...
