In this episode, our special guest, Mitch Dodd, President of Kintec Footwear + Orthotics, discusses how to build a retail business that successfully blends human insight with technological precision. Mitch shares his journey from the shop floor to the C-suite and how Kintec’s commitment to expertise, innovation, and customer care drives growth across its 20 locations. This episode further explores leadership grounded in empathy, the challenges of omnichannel retail, and how empowering p...
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In this episode, our special guest, Mitch Dodd, President of Kintec Footwear + Orthotics, discusses how to build a retail business that successfully blends human insight with technological precision. Mitch shares his journey from the shop floor to the C-suite and how Kintec’s commitment to expertise, innovation, and customer care drives growth across its 20 locations. This episode further explores leadership grounded in empathy, the challenges of omnichannel retail, and how empowering p...
Balancing Profit and Purpose in Skincare Retail with Cameron Baty
Customer Centric Retailing Podcast
29 minutes
1 year ago
Balancing Profit and Purpose in Skincare Retail with Cameron Baty
In this episode Cameron Baty discusses the challenges and triumphs of building a successful retail business from the ground up. Cameron shares insights into maintaining product quality, the importance of customer service, the complexities of managing both physical stores and an online presence. He also highlights the increasing significance of sustainability in the retail industry and the efforts of Rocky Mountain Soap Company to incorporate eco-friendly practices into their business model. C...
Customer Centric Retailing Podcast
In this episode, our special guest, Mitch Dodd, President of Kintec Footwear + Orthotics, discusses how to build a retail business that successfully blends human insight with technological precision. Mitch shares his journey from the shop floor to the C-suite and how Kintec’s commitment to expertise, innovation, and customer care drives growth across its 20 locations. This episode further explores leadership grounded in empathy, the challenges of omnichannel retail, and how empowering p...
