In this episode of Customer Growth Sessions, Sean Agatep, COO and co-founder of Vincero, discusses the often-overlooked aspects of operations in e-commerce. He emphasizes the importance of operations for scaling brands, particularly in the transition from start-up to established business. Sean shares insights on the role of third-party logistics, the impact of discounts on brand integrity, and the necessity of systemization in operations. He also highlights key metrics for success, the flexibility of the EOS framework, and the importance of hiring for curiosity and initiative. The conversation concludes with a discussion on adapting company structures for growth and building trust among a global workforce.   Want to dive deeper? Head over to VINCERO and Tidal to learn more. Follow Sean’s latest insights and updates on X and LinkedIn   Enjoyed the episode? Don’t forget to subscribe to be the first to hear about future episodes. Interested in seeing how Intergrowth could help you grow your business? Head over to intergrowth.com/cgs to book a complimentary strategy session with our team.