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#46 What you do when the customer reaches the CEO?
Customer Service Culture [EN]
18 minutes
2 months ago
#46 What you do when the customer reaches the CEO?
In customer service it’s normal getting some complaints. What happens instead if the customer vents his frustration towards your top management or even the CEO? Paolo Fabrizio shares a case example where many departments worked together, but...[🎧 listen more]
