Meetup #6: Practical Applications for Customer Health Scoring with Charles Connell.
What does Health Scoring best practice look like?
In this session, Charles explored
- What is a customer health score and what does 'good' look like
- Collecting the right data - Health score inputs
- How to get started; configuring and measuring health scores
- Using Health Scores to reduce risk/create opportunity
Tell us about yourself:
"I am currently the co-founder of Userlot - helping SaaS companies reduce churn and increase expansion revenue by building happy, loyal customers. I co-founded Social Pinpoint (acquired/ exited 2019) - a global leader in online engagement software.
Millions of people across the world have used our tools to get involved in decisions that directly affect their lives."
A big thank you to Charles for donating his time to contribute his expertise to the Australian Customer Success Community!
Charles Connell: https://www.linkedin.com/in/charlesco...
Customer Success Australia homepage: https://www.linkedin.com/company/customer-success-australia-meetup/?viewAsMember=true