How to Speak Memorably: Communication & Presentation Skills with Bill McGowan

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Customer Success Talks

Real Challenges, Experts Advice

74 episodes

1 week ago

Welcome to Customer Success Talks: Real Challenges, Expert Advice – the podcast for everyone passionate about CS! Whether you're transitioning into CS or a CSM with around three years of experience, this podcast is here for you. Our discussions tackle day-to-day CSM challenges in a practical way, ensuring value for everyone. Hosted by Bayron Toruno, a true CS enthusiast, each episode features in-depth conversations with industry experts, real-life stories, and actionable advice. Join us and be part of our community, where we grow and succeed together!

Management

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Management

Business

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How to Speak Memorably: Communication & Presentation Skills with Bill McGowan

Customer Success Talks

44 minutes 13 seconds

1 month ago

How to Speak Memorably: Communication & Presentation Skills with Bill McGowan

In this episode, I had the pleasure of recording with Bill McGowan—Emmy Award-winning journalist, bestselling author of Speak, Memorably: The Art of Captivating an Audience, and communication coach to leaders at Amazon, Facebook, Uber, LinkedIn, and more.We dive deep into what it really takes to communicate memorably in today’s remote-first business world. From avoiding jargon and filler words to mastering storytelling and empathy, Bill shares practical strategies for making every conversation, presentation, and client interaction impactful.You’ll learn:- The art of listening with empathy to build trust.- How storytelling makes you stand out from the noise.- Ways to structure a presentation like a filmmaker for maximum impact.- A simple technique to deliver bad news without damaging relationships.Whether you’re an early-career Customer Success Manager or a professional who wants to sharpen communication skills, this episode is packed with actionable insights to help you rise above the noise, engage your audience, and be remembered.

Check out Bill's website, where you can find his book and more resources - https://www.claritymediagroup.com/speakmemorably

Connect with Us:

Bill McGowan - https://www.linkedin.com/in/bill-mcgowan-7103b/

Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/

Instagram - https://www.instagram.com/cstalkspodcast/

Tik-Tok @customer.success6

Explore Our Podcast Website - https://cstalkspodcast.com/