Send us a text Ready for a clean slate and a smarter way to build support in 2026? We kick off a fresh season with a rebuilt website, renewed energy, and a clear map of the big shifts reshaping our work: AI moving from side experiment to operational backbone, the leadership ladder compressing, and the customer journey turning truly dynamic. With Alec back on the mic, we share what sparked our collaboration, why the site overhaul mattered, and how we’re structuring episodes to turn complex tre...
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Send us a text Ready for a clean slate and a smarter way to build support in 2026? We kick off a fresh season with a rebuilt website, renewed energy, and a clear map of the big shifts reshaping our work: AI moving from side experiment to operational backbone, the leadership ladder compressing, and the customer journey turning truly dynamic. With Alec back on the mic, we share what sparked our collaboration, why the site overhaul mattered, and how we’re structuring episodes to turn complex tre...
269: Building Successful Call Centers from the Ground Up; with Joe DiNatale
Customer Support Leaders
30 minutes
1 year ago
269: Building Successful Call Centers from the Ground Up; with Joe DiNatale
Send us a textEver wondered what it takes to build a high-performing contact center from scratch? Join us as we uncover the secrets with Joe DiNatale. Joe is a contact center executive with extensive experience across operations, strategy, customer experience, and vendor management. Over his career he has held most leadership positions within the contact center space including building call centers from the ground floor. Spending the past 10 years working in the telecommunications indus...
Customer Support Leaders
Send us a text Ready for a clean slate and a smarter way to build support in 2026? We kick off a fresh season with a rebuilt website, renewed energy, and a clear map of the big shifts reshaping our work: AI moving from side experiment to operational backbone, the leadership ladder compressing, and the customer journey turning truly dynamic. With Alec back on the mic, we share what sparked our collaboration, why the site overhaul mattered, and how we’re structuring episodes to turn complex tre...
