What happens when retail stops waiting for shoppers to arrive and starts responding to every signal in real time? We dive into a candid, practical look at how AI is reshaping the entire customer journey—from discovery sparked in chat interfaces to fulfillment choices optimized for margin and sustainability. With SAP Customer Experience leader Balaji Balasubramanian, we unpack the systems, data, and decisions required to turn conversations into commerce and curiosity into profitable growth. W...
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What happens when retail stops waiting for shoppers to arrive and starts responding to every signal in real time? We dive into a candid, practical look at how AI is reshaping the entire customer journey—from discovery sparked in chat interfaces to fulfillment choices optimized for margin and sustainability. With SAP Customer Experience leader Balaji Balasubramanian, we unpack the systems, data, and decisions required to turn conversations into commerce and curiosity into profitable growth. W...
Beyond the Shiny Object: How AI is Transforming Retail Operations
Customerland
37 minutes
4 months ago
Beyond the Shiny Object: How AI is Transforming Retail Operations
The retail landscape is transforming through artificial intelligence, moving beyond flashy demonstrations to delivering real business value. In this illuminating conversation with Matt Bertucci, Director of Retail Solutions at Lenovo, we unpack how AI in retail has evolved dramatically over just three years. Matt reveals how retailers have progressed from asking "what is AI?" to implementing solutions that deliver measurable ROI while enhancing both customer and employee experiences. Unlike ...
Customerland
What happens when retail stops waiting for shoppers to arrive and starts responding to every signal in real time? We dive into a candid, practical look at how AI is reshaping the entire customer journey—from discovery sparked in chat interfaces to fulfillment choices optimized for margin and sustainability. With SAP Customer Experience leader Balaji Balasubramanian, we unpack the systems, data, and decisions required to turn conversations into commerce and curiosity into profitable growth. W...
