In this episode of the CX Innovators podcast, Len Covello, CTO at Engage People, shares expert insights why no retailer today can get away without having a loyalty program and what a successful loyalty program should provide to shoppers. Consumers are participating in 17.4 loyalty programs on average, and program members want more ways to earn rewards and more ways to redeem rewards and more than half, 76%, want transactional rewards such as discounts and cashback options, according to an Ant...
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In this episode of the CX Innovators podcast, Len Covello, CTO at Engage People, shares expert insights why no retailer today can get away without having a loyalty program and what a successful loyalty program should provide to shoppers. Consumers are participating in 17.4 loyalty programs on average, and program members want more ways to earn rewards and more ways to redeem rewards and more than half, 76%, want transactional rewards such as discounts and cashback options, according to an Ant...
CEO Chris King defines Monster Mini Golf's 'philosophy of fun' CX strategy
CX Innovators
14 minutes
8 months ago
CEO Chris King defines Monster Mini Golf's 'philosophy of fun' CX strategy
In this episode of the CX Innovators podcast, Chris King, CEO of Monster Mini Golf; shares insight on how the indoor family entertainment brand fulfills its 'philosophy of fun' and why it's the center piece of the brand's customer experience strategy. Monster Mini Golf is an indoor family entertainment brand with 30-plus franchise locations across the U.S. and Canada. The entertainment centers offer an 18-hole custom designed blacklight mini golf course, state-of-the-art arcade, party and eve...
CX Innovators
In this episode of the CX Innovators podcast, Len Covello, CTO at Engage People, shares expert insights why no retailer today can get away without having a loyalty program and what a successful loyalty program should provide to shoppers. Consumers are participating in 17.4 loyalty programs on average, and program members want more ways to earn rewards and more ways to redeem rewards and more than half, 76%, want transactional rewards such as discounts and cashback options, according to an Ant...
