In this Hello Customer webinar, CEO Bram De Vos is joined by CTO Jonas Beullens for a blunt, practical conversation about AI in customer experience, and why the loudest takes are usually the least useful. They open with a deliberately provocative claim: AI is threatening your job. Then they quickly pop the balloon. Predictions around “AGI is near” and “whole professions will disappear” have been confidently wrong before, and the bigger point is simple: in the next three to four years, CX is f...
All content for CX Matters by Hello Customer is the property of Bram De Vos and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
In this Hello Customer webinar, CEO Bram De Vos is joined by CTO Jonas Beullens for a blunt, practical conversation about AI in customer experience, and why the loudest takes are usually the least useful. They open with a deliberately provocative claim: AI is threatening your job. Then they quickly pop the balloon. Predictions around “AGI is near” and “whole professions will disappear” have been confidently wrong before, and the bigger point is simple: in the next three to four years, CX is f...
Webinar. Beyond the Hype: GenAI in Customer Experience in 2026
CX Matters by Hello Customer
44 minutes
3 weeks ago
Webinar. Beyond the Hype: GenAI in Customer Experience in 2026
In this Hello Customer webinar, CEO Bram De Vos is joined by CTO Jonas Beullens for a blunt, practical conversation about AI in customer experience, and why the loudest takes are usually the least useful. They open with a deliberately provocative claim: AI is threatening your job. Then they quickly pop the balloon. Predictions around “AGI is near” and “whole professions will disappear” have been confidently wrong before, and the bigger point is simple: in the next three to four years, CX is f...
CX Matters by Hello Customer
In this Hello Customer webinar, CEO Bram De Vos is joined by CTO Jonas Beullens for a blunt, practical conversation about AI in customer experience, and why the loudest takes are usually the least useful. They open with a deliberately provocative claim: AI is threatening your job. Then they quickly pop the balloon. Predictions around “AGI is near” and “whole professions will disappear” have been confidently wrong before, and the bigger point is simple: in the next three to four years, CX is f...
