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CX Myth-busting for leaders (by Monetize.CX)
Peter Kmosko
26 episodes
1 week ago
Generation.CX was the Central European region's first Customer Experience (CX) podcast. The first two seasons focused on sharing stories of the companies building long-term differentiation and growth through customer orientation. In the new season 03, now in English, we debunk CX myths and offer practical, simple advice for businesses aiming to grow by focusing on their customers. It’s tailored for savvy, contrarian business leaders eager to enhance and monetize improved customer experiences, addressing real-world challenges every customer-focused company faces over time.
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Business
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All content for CX Myth-busting for leaders (by Monetize.CX) is the property of Peter Kmosko and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Generation.CX was the Central European region's first Customer Experience (CX) podcast. The first two seasons focused on sharing stories of the companies building long-term differentiation and growth through customer orientation. In the new season 03, now in English, we debunk CX myths and offer practical, simple advice for businesses aiming to grow by focusing on their customers. It’s tailored for savvy, contrarian business leaders eager to enhance and monetize improved customer experiences, addressing real-world challenges every customer-focused company faces over time.
Show more...
Business
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S03E03 - CX Myth #2: "Winning on Price is inevitable to Win Customers"
CX Myth-busting for leaders (by Monetize.CX)
4 minutes 58 seconds
7 months ago
S03E03 - CX Myth #2: "Winning on Price is inevitable to Win Customers"

Link to the ⁠LinkedIn newsletter version⁠ with added content.

-------------------

Today, in Episode 3, we’re debunking another common misconception in many businesses: and that "Winningon Price is inevitable to Win Customers"

 

🚀 In reality, price may be important, but businesses that end up focusing only on discounts and undercutting competitors often find themselves in a race to the bottom.

 

The real winners? They keep focusing most of their efforts on convenience, customer experience, and emotional connection.

📌 Let’s break this down! Enjoy, subscribe, share, and comment.




CX Myth-busting for leaders (by Monetize.CX)
Generation.CX was the Central European region's first Customer Experience (CX) podcast. The first two seasons focused on sharing stories of the companies building long-term differentiation and growth through customer orientation. In the new season 03, now in English, we debunk CX myths and offer practical, simple advice for businesses aiming to grow by focusing on their customers. It’s tailored for savvy, contrarian business leaders eager to enhance and monetize improved customer experiences, addressing real-world challenges every customer-focused company faces over time.