What's on your mind? Let CX Passport know... What if customer experience isn’t fast, frictionless, or flashy…but deliberate, long-term, and built over years? Sarah Kinard talks about why CX in architecture, engineering, and construction is inherently slow CX…and why that perspective may be exactly what other industries need. 5 Insights from the Episode CX in AEC unfolds over years…not moments, journeys, or transactions.Clients aren’t just buying outcomes anymore…they’re buying clarity, foresi...
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What's on your mind? Let CX Passport know... What if customer experience isn’t fast, frictionless, or flashy…but deliberate, long-term, and built over years? Sarah Kinard talks about why CX in architecture, engineering, and construction is inherently slow CX…and why that perspective may be exactly what other industries need. 5 Insights from the Episode CX in AEC unfolds over years…not moments, journeys, or transactions.Clients aren’t just buying outcomes anymore…they’re buying clarity, foresi...
The One With Behavior Driven CX - Candy Kothmann E237 Greatest Hits
CX Passport
21 minutes
2 months ago
The One With Behavior Driven CX - Candy Kothmann E237 Greatest Hits
What's on your mind? Let CX Passport know... How do you deliver empathy at scale when the stakes are life-changing? In this *Greatest Hits* episode of CX Passport, recorded live in Austin as a CX Passport Live, Candy Kothmann shares what it means to lead a customer experience operation inside a government agency...the Texas Workforce Commission. Originally aired as Episode 207, this conversation opened eyes to the human side of CX in crisis situations. Candy’s team supports Texans dur...
CX Passport
What's on your mind? Let CX Passport know... What if customer experience isn’t fast, frictionless, or flashy…but deliberate, long-term, and built over years? Sarah Kinard talks about why CX in architecture, engineering, and construction is inherently slow CX…and why that perspective may be exactly what other industries need. 5 Insights from the Episode CX in AEC unfolds over years…not moments, journeys, or transactions.Clients aren’t just buying outcomes anymore…they’re buying clarity, foresi...
