Send us a text If the culture is bad, it’s on you. If the product isn’t good, it’s on you. — Pat Osorio, Co-Founder, Birdie AI What does it really take to build a company that puts customers at the center — not just in words, but in every decision? In this all-female Founders edition of CX Roundtable, host Sarah Caminiti brings together three powerhouse women redefining how customer experience is built, scaled, and led: Pat Osorio, Co-Founder of Birdie AINivedha Venkatesh, Founder & CEO...
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Send us a text If the culture is bad, it’s on you. If the product isn’t good, it’s on you. — Pat Osorio, Co-Founder, Birdie AI What does it really take to build a company that puts customers at the center — not just in words, but in every decision? In this all-female Founders edition of CX Roundtable, host Sarah Caminiti brings together three powerhouse women redefining how customer experience is built, scaled, and led: Pat Osorio, Co-Founder of Birdie AINivedha Venkatesh, Founder & CEO...
Building Support from Scratch: How to Hire, Lead, and Scale the Right Way
CX Roundtable
1 hour
1 month ago
Building Support from Scratch: How to Hire, Lead, and Scale the Right Way
Send us a text Every thriving support org starts the same way — with one brave person, a shared inbox, and no documentation. But how do you turn that chaos into a foundation that lasts? In this episode of CX Roundtable, host Sarah Caminiti sits down with two leaders who have lived every version of “building from scratch”: Kenji Hayward (Director of Support, Front) and Priscilla Brooke (Head of Podcaster Success, Buzzsprout). Together, they unpack what it really takes to build — and sustain — ...
CX Roundtable
Send us a text If the culture is bad, it’s on you. If the product isn’t good, it’s on you. — Pat Osorio, Co-Founder, Birdie AI What does it really take to build a company that puts customers at the center — not just in words, but in every decision? In this all-female Founders edition of CX Roundtable, host Sarah Caminiti brings together three powerhouse women redefining how customer experience is built, scaled, and led: Pat Osorio, Co-Founder of Birdie AINivedha Venkatesh, Founder & CEO...
