Ever wondered if you’re speaking to a real person or an AI-powered voice agent? In this exclusive interview, CX Today sits down with PolyAI to explore the cutting-edge technology behind conversational AI that sounds incredibly human. PolyAI’s advanced voice assistants are revolutionizing customer interactions, delivering seamless, natural conversations that rival real human agents. But can you tell the difference? Watch as we put their AI to the test! 🔹 How does PolyAI create human-l...
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Ever wondered if you’re speaking to a real person or an AI-powered voice agent? In this exclusive interview, CX Today sits down with PolyAI to explore the cutting-edge technology behind conversational AI that sounds incredibly human. PolyAI’s advanced voice assistants are revolutionizing customer interactions, delivering seamless, natural conversations that rival real human agents. But can you tell the difference? Watch as we put their AI to the test! 🔹 How does PolyAI create human-l...
Where Does Customer Journey Mapping Go Wrong? (And How to Fix It) - Mitel & CULTIVATE
CX Today
14 minutes
3 weeks ago
Where Does Customer Journey Mapping Go Wrong? (And How to Fix It) - Mitel & CULTIVATE
CX Today's Charlie Mitchell hosts a conversation about how mapping out customer service experience and uniting the team around those maps. To dig into the challenges and opportunities, he's joined by: Katie Stabler, Founder of CULTIVATE Customer Experience by Design Paul Hughes, Head of CX Sales for the UK, Ireland & South Africa at Mitel Early in the discussion, Stabler emphasizes why journey mapping often falls short, and how bias, poor data application, and siloed thinking can dera...
CX Today
Ever wondered if you’re speaking to a real person or an AI-powered voice agent? In this exclusive interview, CX Today sits down with PolyAI to explore the cutting-edge technology behind conversational AI that sounds incredibly human. PolyAI’s advanced voice assistants are revolutionizing customer interactions, delivering seamless, natural conversations that rival real human agents. But can you tell the difference? Watch as we put their AI to the test! 🔹 How does PolyAI create human-l...
