Why do so many CX strategies fall short even when brands think they’re doing everything right? 

In this episode of CX-WISE, host Nathan Bennett sits down with Justin Robbins, Founder & Principal Analyst at Metric Sherpa, to unpack The CX Confidence Disconnect — a Sprinklr-commissioned report revealing 10 critical gaps between what brands believe and what customers experience. 

From trust gaps and AI missteps to organizational silos and reactive mindsets, Justin shares what’s really holding CX back and how leaders can start fixing it. 

🎧 Tune in to get CX wiser.