Dee Kapila and Adam Avramescu discuss the future of Customer Experience (CX) and a bit more. This podcast is designed for current and future leaders in the CX space, including Customer Success, Education, Community, Digital CS, Professional Services, Support and more. We cover emerging trends and lessons learned from our combined years of leadership. Think of us as your CX uncle and auntie on this winding journey alongside you.
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Dee Kapila and Adam Avramescu discuss the future of Customer Experience (CX) and a bit more. This podcast is designed for current and future leaders in the CX space, including Customer Success, Education, Community, Digital CS, Professional Services, Support and more. We cover emerging trends and lessons learned from our combined years of leadership. Think of us as your CX uncle and auntie on this winding journey alongside you.
Alternate title: Adam and Dee go to a conference and do not get White Castle.
In March, Dee and Adam keynoted the CEdMA (Customer Education Management Association) conference in Austin, TX. In this episode, Dee interviews Adam about his keynote presentation. We'll be back with Dee's presentation in the next episode.
Adam's keynote was about Scaled CX ecosystems and what's necessary to make them good. (Spoiler alert: it might have something to do with the unique shape of your business and customer base) Walking through experiences at Optimizely, Checkr, Slack, and Personio, we look at what's in an ecosystem and what makes it tick. Do you need a help center? (yes, probably) What types of training and academy do you need? How about a community? Dev docs? Digital CS? And how should all of those things connect? That's what we get into in this episode.
Find Adam's presentation here: https://drive.google.com/file/d/15NPhlqcTy7VgaNuTI0kEVVA3YNS5WqGO/view?usp=sharing
CXetera
Dee Kapila and Adam Avramescu discuss the future of Customer Experience (CX) and a bit more. This podcast is designed for current and future leaders in the CX space, including Customer Success, Education, Community, Digital CS, Professional Services, Support and more. We cover emerging trends and lessons learned from our combined years of leadership. Think of us as your CX uncle and auntie on this winding journey alongside you.
