Dee Kapila and Adam Avramescu discuss the future of Customer Experience (CX) and a bit more. This podcast is designed for current and future leaders in the CX space, including Customer Success, Education, Community, Digital CS, Professional Services, Support and more. We cover emerging trends and lessons learned from our combined years of leadership. Think of us as your CX uncle and auntie on this winding journey alongside you.
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Dee Kapila and Adam Avramescu discuss the future of Customer Experience (CX) and a bit more. This podcast is designed for current and future leaders in the CX space, including Customer Success, Education, Community, Digital CS, Professional Services, Support and more. We cover emerging trends and lessons learned from our combined years of leadership. Think of us as your CX uncle and auntie on this winding journey alongside you.
No, really, what's up with it? Is it a good thing that our jobs create so much of our purpose in life, our communities, and our sense of worth? Is work becoming a RELIGION? In this episode, you can skip out on Berghain because we've got tickets to the hottest club in town: the CXetera book club. And in this edition, we're sharing our takeaways from the short-but-profound "On Work" by Derek Thompson. He takes a sociological look at why work has come to be such an important part of our identities (at least in America), and how recent factors like automation, AI, and remote work are all shifting our relationship to work. And we use the opportunity to talk about our own relationship to work and our careers. As two people who have been lucky enough to find success in our careers, we've seen that to succeed, we need to work hard. To work hard, we need to find meaning. And to find meaning, we need to bring a lot of our identities into the job. And that's worth unpacking. If you're like us, and you're wondering if you have the right relationship to work or whether you should take a different tack, this might be the episode AND the book for you.
CXetera
Dee Kapila and Adam Avramescu discuss the future of Customer Experience (CX) and a bit more. This podcast is designed for current and future leaders in the CX space, including Customer Success, Education, Community, Digital CS, Professional Services, Support and more. We cover emerging trends and lessons learned from our combined years of leadership. Think of us as your CX uncle and auntie on this winding journey alongside you.