In this episode, we unpack the key metrics that define customer experience (CX) in the age of AI, exploring how businesses can measure success beyond traditional KPIs. We discuss AI-driven indicators like predictive churn scores, sentiment analysis, and response time optimization — and explain how tying these metrics to business outcomes helps you deliver smarter, more personalized customer journeys.
https://blog.datamatics.com/metrics-that-define-cx-in-the-age-of-ai