In this episode, Dave and Dharm are joined by Alice Violet, founder of Alice Violet Creative and host of the Cyber Made Human podcast, for a wide-ranging and refreshingly human conversation about the current state of cybersecurity.
Based in the heart of the UK’s cybersecurity ecosystem in Cheltenham, Alice brings a unique perspective shaped by her journey from luxury travel marketing to senior roles at Sophos and, ultimately, to building a specialist agency focused on cyber and complex technology. Her core belief is simple but powerful: cybersecurity is no longer a niche technical concern. It is a leadership issue, a commercial issue, and fundamentally a human one.
The discussion explores why cybersecurity has remained opaque for so long, and how fear-based messaging and jargon have actively held the industry back. Alice argues that recent high-profile outages and breaches have forced cybersecurity into the mainstream, making it unacceptable for senior leaders to plead ignorance. Yet she is equally critical of scaremongering, advocating instead for education, clarity, and a reframing of cyber as both protection and opportunity.
Dave and Dharm probe how CEOs should think about cybersecurity without becoming technologists themselves, why CISOs must learn to communicate in business language, and why even the most sophisticated technical defences can be undone by human behaviour. From ransomware-as-a-service to AI-powered impersonation scams, the conversation makes clear that many of today’s biggest risks sit outside the data centre.
The episode also tackles quantum computing, Q-Day, and the growing anxiety around encryption, separating genuine long-term risk from headline-driven panic. Alice offers a pragmatic, optimistic view: technology will evolve, but so will the countermeasures, provided organisations stay informed rather than paralysed.
AI features prominently, both as an accelerator for attackers and as a productivity tool for defenders, marketers, and content creators. Across marketing, cybersecurity, and leadership, the group converge on a shared view: AI works best as a co-pilot, not a replacement for experience, judgement, or human connection.
Throughout the episode, one theme consistently surfaces. Cybersecurity only becomes effective when it is made understandable, relatable, and embedded into culture. Or, as Alice puts it, humans may be the weakest link in cyber, but they are also the strongest defence.
This is an essential listen for fintech leaders, CEOs, CISOs, marketers, and anyone navigating a world where digital trust is central to business survival.
All content for Dave and Dharm DeMystify is the property of Dave and Dharm DeMystify Fintech and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
In this episode, Dave and Dharm are joined by Alice Violet, founder of Alice Violet Creative and host of the Cyber Made Human podcast, for a wide-ranging and refreshingly human conversation about the current state of cybersecurity.
Based in the heart of the UK’s cybersecurity ecosystem in Cheltenham, Alice brings a unique perspective shaped by her journey from luxury travel marketing to senior roles at Sophos and, ultimately, to building a specialist agency focused on cyber and complex technology. Her core belief is simple but powerful: cybersecurity is no longer a niche technical concern. It is a leadership issue, a commercial issue, and fundamentally a human one.
The discussion explores why cybersecurity has remained opaque for so long, and how fear-based messaging and jargon have actively held the industry back. Alice argues that recent high-profile outages and breaches have forced cybersecurity into the mainstream, making it unacceptable for senior leaders to plead ignorance. Yet she is equally critical of scaremongering, advocating instead for education, clarity, and a reframing of cyber as both protection and opportunity.
Dave and Dharm probe how CEOs should think about cybersecurity without becoming technologists themselves, why CISOs must learn to communicate in business language, and why even the most sophisticated technical defences can be undone by human behaviour. From ransomware-as-a-service to AI-powered impersonation scams, the conversation makes clear that many of today’s biggest risks sit outside the data centre.
The episode also tackles quantum computing, Q-Day, and the growing anxiety around encryption, separating genuine long-term risk from headline-driven panic. Alice offers a pragmatic, optimistic view: technology will evolve, but so will the countermeasures, provided organisations stay informed rather than paralysed.
AI features prominently, both as an accelerator for attackers and as a productivity tool for defenders, marketers, and content creators. Across marketing, cybersecurity, and leadership, the group converge on a shared view: AI works best as a co-pilot, not a replacement for experience, judgement, or human connection.
Throughout the episode, one theme consistently surfaces. Cybersecurity only becomes effective when it is made understandable, relatable, and embedded into culture. Or, as Alice puts it, humans may be the weakest link in cyber, but they are also the strongest defence.
This is an essential listen for fintech leaders, CEOs, CISOs, marketers, and anyone navigating a world where digital trust is central to business survival.
EP 137: DEMYSTIFYING WHY CUSTOMER RESEARCH IS CRITICAL TO PRODUCT DEVELOPMENT WITH BRENO OLIVEIRA OF PAYABL
Dave and Dharm DeMystify
23 minutes 26 seconds
5 months ago
EP 137: DEMYSTIFYING WHY CUSTOMER RESEARCH IS CRITICAL TO PRODUCT DEVELOPMENT WITH BRENO OLIVEIRA OF PAYABL
In this episode, recorded in Limassol, Cyprus at the Reflect Festival, Breno Oliveira, Head of Product at Payabl, shares insights from his presentation on the evolution of the checkout experience. He discusses how Payabl is helping merchants across Europe streamline and unify their payment solutions to meet rising consumer expectations.
Breno delves into the findings of a recent research study conducted with 1,400 consumers across Europe, aimed at understanding evolving payment behaviours and preferences. Notable insights include that 43% of consumers abandon e-commerce sites following a poor checkout experience, and that Gen Z expects to complete transactions in under 10 seconds. The research also highlights the critical role of regional payment preferences and the growing demand for fast, secure and seamless checkouts.
He stresses the importance of creating frictionless and localised payment journeys that inspire consumer trust and satisfaction. Breno also discusses Payabl’s latest initiatives, including an AI-powered fraud prevention programme and the upcoming launch of the Payabl card.
The conversation reinforces the value of consumer research in shaping product strategy and enhancing user experience in an increasingly competitive payments landscape.
Dave and Dharm DeMystify
In this episode, Dave and Dharm are joined by Alice Violet, founder of Alice Violet Creative and host of the Cyber Made Human podcast, for a wide-ranging and refreshingly human conversation about the current state of cybersecurity.
Based in the heart of the UK’s cybersecurity ecosystem in Cheltenham, Alice brings a unique perspective shaped by her journey from luxury travel marketing to senior roles at Sophos and, ultimately, to building a specialist agency focused on cyber and complex technology. Her core belief is simple but powerful: cybersecurity is no longer a niche technical concern. It is a leadership issue, a commercial issue, and fundamentally a human one.
The discussion explores why cybersecurity has remained opaque for so long, and how fear-based messaging and jargon have actively held the industry back. Alice argues that recent high-profile outages and breaches have forced cybersecurity into the mainstream, making it unacceptable for senior leaders to plead ignorance. Yet she is equally critical of scaremongering, advocating instead for education, clarity, and a reframing of cyber as both protection and opportunity.
Dave and Dharm probe how CEOs should think about cybersecurity without becoming technologists themselves, why CISOs must learn to communicate in business language, and why even the most sophisticated technical defences can be undone by human behaviour. From ransomware-as-a-service to AI-powered impersonation scams, the conversation makes clear that many of today’s biggest risks sit outside the data centre.
The episode also tackles quantum computing, Q-Day, and the growing anxiety around encryption, separating genuine long-term risk from headline-driven panic. Alice offers a pragmatic, optimistic view: technology will evolve, but so will the countermeasures, provided organisations stay informed rather than paralysed.
AI features prominently, both as an accelerator for attackers and as a productivity tool for defenders, marketers, and content creators. Across marketing, cybersecurity, and leadership, the group converge on a shared view: AI works best as a co-pilot, not a replacement for experience, judgement, or human connection.
Throughout the episode, one theme consistently surfaces. Cybersecurity only becomes effective when it is made understandable, relatable, and embedded into culture. Or, as Alice puts it, humans may be the weakest link in cyber, but they are also the strongest defence.
This is an essential listen for fintech leaders, CEOs, CISOs, marketers, and anyone navigating a world where digital trust is central to business survival.
