In this episode, Dave and Dharm welcome back Ziad Nassar, Deputy CEO of Huspy, one year after his first appearance on the show. And what a difference a year makes.
Ziad shares how Huspy has evolved from a UAE-based mortgage innovator into one of the fastest-scaling proptechs in EMEA, now active across the UAE and Spain with expansion under way in Saudi Arabia. Backed by a US $59 million Series B round led by Balderton Capital, Huspy is pursuing an ambitious mission: empowering the people who serve homebuyers and sellers.
The conversation explores:
Why Huspy focuses on enabling agents and mortgage brokers—the professionals closest to homebuyers and sellers—through technology, training, and fairer rewards.
The logic behind expanding to Spain, and the company’s disciplined playbook for entering new markets.
How AI is transforming property discovery and agent productivity—from natural-language search (“find me a Georgian-style home near London with a vet nearby”) to smart tools that augment rather than replace human expertise.
The importance of focus and discipline in scaling a startup, and the lessons Huspy has learned from trial, error, and relentless iteration.
Why PropTech remains one of the least-disrupted global industries, and how human experience, data, and automation can finally start to change that.
Ziad’s candour and passion make this a compelling listen—an honest look at what it takes to modernise real estate, balance technology with trust, and build for the people who make the housing market work.
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In this episode, Dave and Dharm welcome back Ziad Nassar, Deputy CEO of Huspy, one year after his first appearance on the show. And what a difference a year makes.
Ziad shares how Huspy has evolved from a UAE-based mortgage innovator into one of the fastest-scaling proptechs in EMEA, now active across the UAE and Spain with expansion under way in Saudi Arabia. Backed by a US $59 million Series B round led by Balderton Capital, Huspy is pursuing an ambitious mission: empowering the people who serve homebuyers and sellers.
The conversation explores:
Why Huspy focuses on enabling agents and mortgage brokers—the professionals closest to homebuyers and sellers—through technology, training, and fairer rewards.
The logic behind expanding to Spain, and the company’s disciplined playbook for entering new markets.
How AI is transforming property discovery and agent productivity—from natural-language search (“find me a Georgian-style home near London with a vet nearby”) to smart tools that augment rather than replace human expertise.
The importance of focus and discipline in scaling a startup, and the lessons Huspy has learned from trial, error, and relentless iteration.
Why PropTech remains one of the least-disrupted global industries, and how human experience, data, and automation can finally start to change that.
Ziad’s candour and passion make this a compelling listen—an honest look at what it takes to modernise real estate, balance technology with trust, and build for the people who make the housing market work.
EP 137: DEMYSTIFYING WHY CUSTOMER RESEARCH IS CRITICAL TO PRODUCT DEVELOPMENT WITH BRENO OLIVEIRA OF PAYABL
Dave and Dharm DeMystify
23 minutes 26 seconds
5 months ago
EP 137: DEMYSTIFYING WHY CUSTOMER RESEARCH IS CRITICAL TO PRODUCT DEVELOPMENT WITH BRENO OLIVEIRA OF PAYABL
In this episode, recorded in Limassol, Cyprus at the Reflect Festival, Breno Oliveira, Head of Product at Payabl, shares insights from his presentation on the evolution of the checkout experience. He discusses how Payabl is helping merchants across Europe streamline and unify their payment solutions to meet rising consumer expectations.
Breno delves into the findings of a recent research study conducted with 1,400 consumers across Europe, aimed at understanding evolving payment behaviours and preferences. Notable insights include that 43% of consumers abandon e-commerce sites following a poor checkout experience, and that Gen Z expects to complete transactions in under 10 seconds. The research also highlights the critical role of regional payment preferences and the growing demand for fast, secure and seamless checkouts.
He stresses the importance of creating frictionless and localised payment journeys that inspire consumer trust and satisfaction. Breno also discusses Payabl’s latest initiatives, including an AI-powered fraud prevention programme and the upcoming launch of the Payabl card.
The conversation reinforces the value of consumer research in shaping product strategy and enhancing user experience in an increasingly competitive payments landscape.
Dave and Dharm DeMystify
In this episode, Dave and Dharm welcome back Ziad Nassar, Deputy CEO of Huspy, one year after his first appearance on the show. And what a difference a year makes.
Ziad shares how Huspy has evolved from a UAE-based mortgage innovator into one of the fastest-scaling proptechs in EMEA, now active across the UAE and Spain with expansion under way in Saudi Arabia. Backed by a US $59 million Series B round led by Balderton Capital, Huspy is pursuing an ambitious mission: empowering the people who serve homebuyers and sellers.
The conversation explores:
Why Huspy focuses on enabling agents and mortgage brokers—the professionals closest to homebuyers and sellers—through technology, training, and fairer rewards.
The logic behind expanding to Spain, and the company’s disciplined playbook for entering new markets.
How AI is transforming property discovery and agent productivity—from natural-language search (“find me a Georgian-style home near London with a vet nearby”) to smart tools that augment rather than replace human expertise.
The importance of focus and discipline in scaling a startup, and the lessons Huspy has learned from trial, error, and relentless iteration.
Why PropTech remains one of the least-disrupted global industries, and how human experience, data, and automation can finally start to change that.
Ziad’s candour and passion make this a compelling listen—an honest look at what it takes to modernise real estate, balance technology with trust, and build for the people who make the housing market work.
