Death by a Thousand Cuts: How Daily Decisions Change Culture

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Dear Corporate... Love Stores | Engaging Retail Employees

CATO Creative

20 episodes

2 weeks ago

The podcast retail executives need to hear but rarely do. Hosted by CATO Creative's retail consultant Bekki Cait, and veteran store leader Matt Copeland, each episode brings you the unfiltered truth about what's really happening in your stores. Through candid conversations, they bridge the growing disconnect between corporate offices and frontlines—revealing why your best initiatives fail, what your teams actually need, and how to transform frustration into results. This is your unvarnished window into the realities that engagement surveys and sanitized store visits never show you.

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Management

Business

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Death by a Thousand Cuts: How Daily Decisions Change Culture

Dear Corporate... Love Stores | Engaging Retail Employees

37 minutes 27 seconds

1 month ago

Death by a Thousand Cuts: How Daily Decisions Change Culture

In this episode, we dive deep into the 'C word'–Culture.

We unpack how culture is the vibe when you walk through the door, a fragile equilibrium that can be toppled by new leadership, policy changes, or even a single misstep.

Join us and our guest, Marie Casteller from Kind North Consulting, as we explore the delicate dance of maintaining a thriving culture in retail.

From real-life examples at Old Navy and Ikea to a candid discussion on trust, vulnerability, and leadership, we delve into what makes or breaks culture and how to protect it.

Spoiler: It's not by forcing eye contact. Tune in to learn how to operationalize values and keep your retail team genuinely engaged!

00:00 Introduction: The Fragility of Culture

00:19 Defining Culture in the Workplace

02:02 Exploring the Impact of Leadership on Culture

04:23 The Role of Trust and Safety in Building Culture

08:36 Personal Stories: Successes and Failures in Culture Building

22:26 The Importance of Vulnerability and Purpose

35:24 Conclusion: Key Takeaways on Culture