Jim Casey became his family's sole breadwinner at age 11, and through 76 years of relentless work, built UPS into a global delivery empire by focusing on one simple principle: exceptional service compounds over time. Starting from a basement office below a Seattle saloon in 1907, Casey's unwavering commitment to "the sum of many little things done well" created a company culture so powerful it took 68 years to achieve his vision of nationwide delivery—and continues to thrive today.