00:00 - Intro
01:01 - Battle of the Brains: Dental KPIs
03:36 - KPI 1 (Paula): Hygiene Reappointment Rate
06:10 - KPI 1 (Mike): Wages to Collections Ratio
09:54 - Target Goals: What Numbers Should You Aim For?
13:03 - KPI 2 (Paula): Case Acceptance
21:27 - KPI 2 (Mike): Patient Retention vs. New Patients
25:52 - KPI 3 (Paula): Production vs. Collections
29:30 - KPI 3 (Mike): New Patient Acquisition Cost & ROI
32:56 - The Value vs. Cost of Marketing
36:05 - Who Won? Final Thoughts
In this episode of Dental Unscripted, it's a battle of the brains as Mike Dinsio and Paula Quinn go head-to-head, debating the most critical Key Practice Indicators (KPIs) for a thriving dental practice. Mike, with his financial and marketing expertise , faces off against Paula, the master of operations and clinical aspects. They each present their top KPIs, making a case for why theirs are the most important for practice success.
Which KPIs will come out on top?
Hygiene Reappointment Rates: Why this is the "heartbeat of the practice."
Wages to Collections Ratio: The key to managing profitability.
Case Acceptance: How to measure it and what the top performers are achieving.
Patient Retention: Are you losing patients out the back door?
Production Per Day: The daily number your whole team should be watching.
New Patient Acquisition Cost: Are you getting a return on your marketing investment?
Watch to see who wins the debate and gain valuable insights to help you focus on the numbers that will truly move the needle in your practice. Let us know in the comments which KPIs you think are most important!
Visit Michael & Paula at NEXT LEVEL CONSULTANTS
https://nxlevelconsultants.com
They offer a variety and flexible solutions to any dentist who wants to become a practice owner or just get advisors and coaching on the practice you are running now!