On this episode of Dental Unscripted, Michael and Paula tackle a HOT TOPIC 🔥 that's crucial for the well being of any practice: Dental Team Culture. They explore how a strong, positive dental team culture is the ultimate antidote to burnout and stress, a pervasive issue in the dental community.
The conversation drills down on foundational elements of a winning team including culture, starting with core values. You'll find out why defining your team's values are an essential first step to empowering you to make better hiring and firing decisions. MIke and Paula share their own experience, explaining how having clearly defined values instantly reveals when a team member is not aligned.
Beyond values, they break down the critical need for setting granular, specific expectations in job descriptions. Forget outlining generalized tasks like "fill the schedule." Paula advocates for results-driven directives like "schedule to a $5,000 per day goal" to foster ownership and responsibility mentality in your team. The discussion also tackles the uncomfortable but necessary topic of handling conflict. Michael argues that a leader's ability to "lean into" difficult conversations can actually in-the-end Elevate ⬆️ that relationship and build respect between individuals.
We also emphasize the importance of creating a safe environment where team members feel comfortable addressing issues without fear of being attacked. Finally, Michael and Paula reveal celebrating everyday tasks ✅ that sustain a thriving culture. Recognize the small wins! Eliminate "culture vampires" , and other Key Takeaway? You can have the best strategy in the world, but as the old saying goes, "Culture eats strategy for breakfast".
0:00 Intro
3:15 Having Good Culture Alleviates Stress & Burnout
6:40 Nurturing Relationships & Your Dental Family
8:30 Importance of Establishing Your Team Values
10:19 Establishing & Communicating Clear Expectations
23:55 Handling Upsets Productively
27:26 Constructive Communication
30:30 Investing in Your Team (Time & Attention)
34:25 Culture Vampires - Energy Suckers
37:05 How to Instill Loyalty in Your Team
41:30 Culture Eats Strategy for Breakfast!
Review us 🙏 ⭐️⭐️⭐️⭐️⭐️ on Apple Podcasts or Spotify 🎧 - Your feedback helps us bring more unscripted & valuable content to your practice and other on the ownership journey!
Visit out YouTube channel to stream episodes LIVE. Join in to ask questions on air and joining in the conversation!
Hosts of the Show:
Michael Dinsio iand Paula Quinn are Dental Practice Consultants who care! You can partner with them to turn around and supercharge your practice. Learn more about what he does and can do here: https://nxlevelconsultants.com