In this compelling multi-generational episode of Detonation Point presented by Elastio, host Matt O’Neill and guest host Sarah O’Neill interview their father and grandfather Jim O’Neill about his Secret Service career beginning in the 1970s. Jim shares stories from early check-forgery investigations, the realities of protection before modern security technology, and memorable moments from the Reagan detail. Matt contrasts those experiences with today’s cyber-driven investigative environment, the challenges of staffing, social media’s impact on threat work, and how the job has evolved. The episode blends history, humor, and practical advice for anyone considering a career in federal law enforcement.

Takeaways

• Early Secret Service investigations were fast, high-volume, and built heavily on street work and informants.
• Protection in the 1970s lacked today’s technology - no metal detectors, fewer protectees, and long campaign rotations.
• Relationship-building with local police was essential then and remains critical today.
• Jim’s memorable stories include undercover mishaps, evacuations involving major celebrities, and driving Reagan and Sinatra through Hoboken.
• Modern Secret Service work is dominated by cyber-enabled financial crime, digital forensics, and social-media-driven protective intelligence.
• Retention is harder today due to extensive travel, quality-of-life issues, and competitive opportunities at other agencies.
• Technology fluency is now a core requirement; most investigations involve digital footprints.
• Best career advice: check your ego, value your teammates, invest early in TSP, and know where the best bathrooms are on advance.

Chapters

00:00 Introduction to Detonation Point

01:14 Jim O'Neill's Early Career and Path to the Secret Service

05:05 Teaching Experiences and Challenges

08:42 Transition to Federal Law Enforcement

09:28 Training at FLETC vs. Secret Service School

13:02 Early Cases and Investigative Work in the Secret Service

21:03 Building Relationships with Law Enforcement

22:49 The Importance of Communication in Protection

25:16 Evolving Challenges in Investigations

27:07 Reflections on the 70s and 80s

29:39 The Changing Landscape of Crime

31:00 The Evolution of Agent Demographics

35:42 Challenges of Modern Law Enforcement

39:26 The Impact of Social Media on Protection

41:56 Retention and Recruitment in Law Enforcement

42:38 Reflections on a Career in Protection

50:15 The Rewards and Challenges of Federal Law Enforcement

About Our Founding Sponsor, Elastio 

This podcast is proudly presented by Elastio, the control point for cyber resiliency—because survival depends on clean recoveries. As our Founding Sponsor, Elastio continuously validates backups, bridging the gap between security tools and immutable storage. With AI-driven detection and zero-day recovery, Elastio ensures data is clean, uncompromised, and always recoverable. Learn more: www.elastio.com