Do you actually need a Release Engineer to manage Salesforce DevOps? Ana Moreno joins Jack to share her incredible (and truly accidental) journey from the world of art history to the heart of tech. Before they dive into release management, Jack derails the conversation to hear all about the fascinating world of art fraud, including tales of Man Ray's lost negatives and fake Victorian photographs. Once back on track, Ana pulls back the curtain on what it really takes to manage a comple...
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Do you actually need a Release Engineer to manage Salesforce DevOps? Ana Moreno joins Jack to share her incredible (and truly accidental) journey from the world of art history to the heart of tech. Before they dive into release management, Jack derails the conversation to hear all about the fascinating world of art fraud, including tales of Man Ray's lost negatives and fake Victorian photographs. Once back on track, Ana pulls back the curtain on what it really takes to manage a comple...
055 — Valerio Chang: Lessons from building the most trusted customer support team!
DevOps Diaries
45 minutes
6 months ago
055 — Valerio Chang: Lessons from building the most trusted customer support team!
Valerio Chang from Gearset chats to Jack about the evolving landscape of customer support in SaaS companies. Valerio offers a behind-the-scenes look at how Gearset has built a world-class support team, leaning into the importance of truly understanding customer needs and using documentation to elevate user experiences. Valerio delves into the unique challenges of supporting customers in the Salesforce ecosystem, and how the nature of Salesforce DevOps conversations has matured over time. Val...
DevOps Diaries
Do you actually need a Release Engineer to manage Salesforce DevOps? Ana Moreno joins Jack to share her incredible (and truly accidental) journey from the world of art history to the heart of tech. Before they dive into release management, Jack derails the conversation to hear all about the fascinating world of art fraud, including tales of Man Ray's lost negatives and fake Victorian photographs. Once back on track, Ana pulls back the curtain on what it really takes to manage a comple...
