In the past, hospitals rarely referred to their patients as "consumers." Yet, as societal norms and customer service expectations shift, the healthcare industry is adapting to this change.

The healthcare sector is now drawing inspiration from industries like Travel & Hospitality, Consumer Services, and Financial Services. Patients are experiencing a new level of service elsewhere, and this is reshaping their expectations for interactions with their healthcare providers.

In this captivating episode of Dialed In, we invite Jeff Sturman to share his insights on spearheading the automation and digital transformation efforts at Memorial Healthcare System. Join us as we delve into the evolving landscape of patient-consumer dynamics in healthcare.