This episode features a conversation with Dr Minal Bakhai - National Director for Primary Care and Community Transformation and Improvement at NHS England. She discusses how technology is enabling system change in General Practice through the Modern General Practice model.

Drawing on her experience of product development, user research and design from working with the digital health industry she shares how she is using an evidence based test-and-learn approach to developing new ways of working in primary care and national standards to ensure that solutions are as useful and accessible as possible.

Minal shares the most important enablers to shifting behaviour across General Practice, the potential of novel technologies like ambient voice transcription and what you need to consider if you want to introduce a new technology into your practice.