When an ice cream machine breaks down in a fast-food restaurant, it's more than just a sweet treat at stake-it's about business continuity and customer satisfaction. In this episode of the Digital Workplace Deep Dive podcast, Alan Shen, vice president of Solution Management for Digital Workplace Solutions at Unisys, discusses how blending generative AI with traditional AI can improve problem-solving across various industries efficiently and cost-effectively. Throughout this episode, you'll discover: Why public LLMs often fall short for specific business needs How retrieval augmented generation (RAG) allows secure use of company data with LLMs Benefits of combining predictive AI and generative AI to prevent and solve problems The importance of focusing on practical AI applications for tangible results Discover AI strategies that can make a real difference in your organization's day-to-day operations and long-term success.