In this heartwarming episode of The Other 99% Podcast, Lisa and Susan chat with Kim Smith of Lemongrass Spa about her creative “Guys Gift Service.” Kim shares how a single customer request turned into a thriving annual tradition that helps men shop easily for the women in their lives. She walks listeners through how she personalizes each basket, collaborates with local makers, and uses simple systems like Project Broadcast to stay organized. The conversation highlights practical ways to simplify seasonal selling, connect with customers year-round, and make gift-giving effortless for everyone.
Takeaways:
Memorable Quotes:
“Let them finish before you add them up and say anything else — what else can I get for you? We don’t know what people have in their back pocket.” – Kim Smith
“We need to stop worrying about spending other people’s money; if they want what’s being offered, they’ll buy it.” – Lisa Duck
“I love being the easy button so people can get what they actually want instead of perfume or a sweater they’ll never wear.” – Susan Larimer
Chapters:
00:00 Introduction to Kim Smith and Her Journey
02:30 Innovative Gift Solutions for Men
07:05 Understanding Customer Preferences
11:17 Expanding the Gift Service
13:46 Memorable Gift Experiences
15:56 Engaging Men in Shopping Events
19:52 Leveraging Technology for Business Growth
28:22 Final Thoughts and Advice
Be a audience member on the 100th Episode - https://lisaduck.com/100th-episode/
Find Kim on social: Facebook | LemongrassSpa
#DirectSales #ConferenceHigh #BusinessGrowth #TheOther99%Podcast
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