Where Digital Marketing Minds Meet: The DMEXCO Podcast is your backstage pass to the people shaping the future of digital marketing, media, and commerce. Every two weeks, Verena Gründel, DMEXCO host, Marketing Expert and former Chief Editor, talks to the brightest minds in the industry – from bold agency founders and disruptive CMOs to global C-level executives and change-makers.
We go beyond the buzzwords. Together, we decode the strategies, trends, and transformations behind real business impact – and dive into how companies are using data, creativity, and technology to win attention, drive conversion, and scale sustainably.
We get to know the people behind the change. Our guests share candid insights, untold stories, and actionable ideas from inside the engine rooms of digital marketing – and from their personal journey and passion. Last but not least we ask all our guests one pivotal question: What’s your personal conversion hack?
The DMEXCO Podcast is part of the DMEXCO ecosystem – Europe's leading digital marketing and tech event for C-level and decision makers, held every September in Cologne. As the digital economy’s biggest conversation hub, DMEXCO brings together marketeers, creatives, and technologists from around the world.
New episodes every two weeks. Be curious. Think forward.
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Where Digital Marketing Minds Meet: The DMEXCO Podcast is your backstage pass to the people shaping the future of digital marketing, media, and commerce. Every two weeks, Verena Gründel, DMEXCO host, Marketing Expert and former Chief Editor, talks to the brightest minds in the industry – from bold agency founders and disruptive CMOs to global C-level executives and change-makers.
We go beyond the buzzwords. Together, we decode the strategies, trends, and transformations behind real business impact – and dive into how companies are using data, creativity, and technology to win attention, drive conversion, and scale sustainably.
We get to know the people behind the change. Our guests share candid insights, untold stories, and actionable ideas from inside the engine rooms of digital marketing – and from their personal journey and passion. Last but not least we ask all our guests one pivotal question: What’s your personal conversion hack?
The DMEXCO Podcast is part of the DMEXCO ecosystem – Europe's leading digital marketing and tech event for C-level and decision makers, held every September in Cologne. As the digital economy’s biggest conversation hub, DMEXCO brings together marketeers, creatives, and technologists from around the world.
New episodes every two weeks. Be curious. Think forward.
Marigold’s Roger Williams on the Biggest Marketing Trap & Loyalty’s Golden Moment
DMEXCO Podcast by Verena Gründel
38 minutes 34 seconds
3 months ago
Marigold’s Roger Williams on the Biggest Marketing Trap & Loyalty’s Golden Moment
[Sponsored Episode] Verena Gründel speaks with Roger Williams, Head of the Loyalty Center of Excellence at Marigold, about the power and pitfalls of loyalty programs. Roger shares how brands harm themselves with excessive discounts, how to create golden moments that drive profit, and why onboarding is the most overlooked step in loyalty strategy. He also reveals the three key pillars of successful loyalty programs - and why redemption matters more than earning.Roger Williams started his career at Air Jamaica and built up a first loyalty program with no budget. What began as a challenge turned into a passionToday, he advises major brands on loyalty strategy and builds award-winning programs at Marigold.Roger is convinced: Discounts are a short-term solution with long-term consequences that even can destroy brands. Roger warns that overuse has created a "viral state of over-dependence," damaging not just profit margins but also brand equity - and it even enhances inflation.The alternative? Loyalty done right. Roger defines three critical elements of a successful loyalty program:1. A clear value proposition2. Simple rules for accrual and redemption3. A robust onboarding strategy, including 21 interactions in the first 60 days. Also in this episode: Verena Gründel asks Roger:What makes a good onboarding journey?What are the biggest mistakes of loyalty programs?What makes a loyalty program truly profitable?What is the role of gamification in modern loyalty programs?Why does redemption matter more than point accumulation?Which KPIs are best to measure loyalty success?If you want to build real customer loyalty, this episode is your blueprint. From onboarding frameworks like to advanced segmentation, Roger shares strategies that make loyalty measurable, profitable, and fun.Tune in now – and don’t forget to meet Roger in person at DMEXCO on September 17–18, 2025 in Cologne. Don’t miss his masterclass:https://community.dmexco.com/event/dmexco-2025/planning/UGxhbm5pbmdfMjc1MDY1MA==See you there!
DMEXCO Podcast by Verena Gründel
Where Digital Marketing Minds Meet: The DMEXCO Podcast is your backstage pass to the people shaping the future of digital marketing, media, and commerce. Every two weeks, Verena Gründel, DMEXCO host, Marketing Expert and former Chief Editor, talks to the brightest minds in the industry – from bold agency founders and disruptive CMOs to global C-level executives and change-makers.
We go beyond the buzzwords. Together, we decode the strategies, trends, and transformations behind real business impact – and dive into how companies are using data, creativity, and technology to win attention, drive conversion, and scale sustainably.
We get to know the people behind the change. Our guests share candid insights, untold stories, and actionable ideas from inside the engine rooms of digital marketing – and from their personal journey and passion. Last but not least we ask all our guests one pivotal question: What’s your personal conversion hack?
The DMEXCO Podcast is part of the DMEXCO ecosystem – Europe's leading digital marketing and tech event for C-level and decision makers, held every September in Cologne. As the digital economy’s biggest conversation hub, DMEXCO brings together marketeers, creatives, and technologists from around the world.
New episodes every two weeks. Be curious. Think forward.
