The Referable Client Experience with Stacey Brown Randall

https://is1-ssl.mzstatic.com/image/thumb/Podcasts221/v4/f5/85/8c/f5858c1f-e331-e085-e01b-6478893cc63c/mza_13922357718331632970.jpg/600x600bb.jpg

Do More By Doing Less - Time Freedom for Entrepreneurs, Small Business Owners, and Solopreneurs

Charles Alexander

95 episodes

3 weeks ago

Welcome to the Do More by Doing Less podcast with Charles Alexander, the show for Small Business Owners, Start Ups, and Busy Folks!

This is not another productivity, hustle, and grind podcast.

I literally want you to do less.

Many of us are overwhelmed, frustrated, and need a break.

The good news is that we can accomplish much more than now.

Once we focus on the vital few, and prioritize things that make our lives and the lives of people around us better, we can “do more by doing less”.

This podcast is funny, simple, and has real-world stories.

The episodes alternate between my solo podcasts and guest podcasts.

In the solo episodes I share stories and frameworks from my experience in coaching small business owners and my own entrepreneurship endeavors. Oh, and any other story that can get a laugh while sticking to the theme of the podcast😊

In the guest podcasts, I will bring on other entrepreneurs who will share their expertise and discuss their own methods for doing more by doing less.

That’s it.

Subscribe now so you don’t miss an episode and have fun listening while you drive, do the dishes, or mow the lawn!

All content for Do More By Doing Less - Time Freedom for Entrepreneurs, Small Business Owners, and Solopreneurs is the property of Charles Alexander and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

The Referable Client Experience with Stacey Brown Randall

Do More By Doing Less - Time Freedom for Entrepreneurs, Small Business Owners, and Solopreneurs

36 minutes

2 months ago

The Referable Client Experience with Stacey Brown Randall

Ever wonder why doing great work isn’t enough to earn consistent referrals?

Show Summary:
In this episode, I welcome back Stacey Brown Randall, author of Generating Business Referrals Without Asking and the new The Referable Client Experience. Stacey explains why being referable starts with a client experience that creates emotional connection and trust beyond basic customer service. She outlines her three-stage client experience, shows how to meet clients where they are emotionally, and shares simple tactics like handwritten notes and intentional touchpoints that turn happy clients into natural advocates.

Takeaways:
• Referrals come from relationships, not results alone.
• Client experience is how clients feel while working with you. Feelings drive referrals.
• Customer service fixes problems. Client experience builds connection.
• Clients move through three stages: new, active, alumni. Each needs different touchpoints.
• Acknowledge the client’s quiet voice after they sign. Normalize doubts and reassure them.
• Handwritten notes are more memorable than digital messages.
• During long projects, show active clients they are seen and supported.
• Treat past clients as alumni. Maintain light, scalable contact such as holiday cards.
• Being referable combines excellent work with intentional relationship building.
• Three foundational strategies target existing referrers, current clients, and new potential referrers without asking or incentives.

Connect with Stacey at ReferableClientExperience.com for bonuses and a free chapter. Her books are available wherever you buy books. About our guest Stacey Brown Randall
Stacey Brown Randall is a business coach, author, and speaker who teaches professionals how to generate referrals naturally without asking, manipulation, or compensation. She is the author of The Referable Client Experience and Generating Business Referrals Without Asking.

===========================================================

Charles Alexander has been a full-time Business Coach since 2007. He has coached over 2,000 entrepreneurs to grow their businesses and helped over 250 people start businesses. Then he decided to practice what he preached. After years of seeing the need for video marketing, he started creating Explainer Videos for Busy Professionals in 2015. That part-time business is now a full-time business with proven systems and a team.

Using those real-world experiences, I have created a boatload (well not a real boat, but you get the picture) of resources for you below, so you can start doing more by doing less!

Website - https://www.yourcharlesalexander.com/
Time Freedom Community - https://www.yourcharlesalexander.com/