Dive into the importance of customer experience and the key principles of a successful franchise model, shared by John T. Hewitt, Founder & CEO of Loyalty Brands. Learn insightful risks of entrepreneurship and personal experiences of mistakes and learning, and why brands should always advocate for a top tier experience for both the franchisee and customer. As a pioneer in the tax industry, John also shared his journey with the industry’s initial resistance to technology and how far we've come.