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Hosted on Acast. See acast.com/privacy for more information.

The agentic shopping wars are here. And nobody's paying attention yet.
Amazon just sued Perplexity. Google just launched agentic shopping. OpenAI is rewriting how commerce works...all of it is aimed at the holiday season, and all of it means something fundamental about e-commerce is about to shift.
But here's what's getting lost in the headlines: this isn't just about the tech. It's a legal story about who owns your customer relationship, amd a business model story about who controls the data. It's a fork in the road for SMBs between two very different futures - one where they're dependent on platforms, and one where they might finally level the playing field.
The narrative says conversational commerce is the future of shopping. But what the platforms are really fighting about is whether you'll shop within their walls or whether you'll shop with an agent that can see everywhere. The winners won't be decided by technology. They'll be decided by who wins the lawsuit and who controls the infrastructure.
In this episode:
Timestamps:
00:00 What We've Been Up to This Week
07:53 Welcoming Nathalie to the podcast
09:36 Shopping at the Point of Inspiration: What Conversational Commerce Actually Means
13:52 When AI Becomes Your Personal Shopping Assistant
14:11 Why Now? The Timing of Conversational Commerce
15:34 The Death of Shopping Friction
18:00 Follow the Money: Who Profits When AI Owns the Customer Relationship
19:31 Amazon vs. Perplexity: The Lawsuit That Could Reshape Retail
24:56 Walled Gardens vs. Open Rails: The Fork in the Road for Commerce
31:27 How Products Get Discovered Without Paid Ads
37:23 Google's Hybrid Approach to Shopping
40:53 Understanding the Two-Tier Internet
45:04 Navigating the New Landscape for SMEs
48:26 AI News: Yann LeCun's Departure from Meta
51:47 AI News: OpenAI Finally Fixes the Em Dash
55:52 AI Gone Wrong: When JPMorgan Let AI Judge Your Performance
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