Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journalism than she could count. But while known as a champion of consumer rights, Wendy is also known and respected by corporates for her fair, accurate and balanced reporting. Want to be a more sussed consumer or corporate? Listen to Wendy's episodes here.
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Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journalism than she could count. But while known as a champion of consumer rights, Wendy is also known and respected by corporates for her fair, accurate and balanced reporting. Want to be a more sussed consumer or corporate? Listen to Wendy's episodes here.
Flights suspended and Mango communications is vrot, says Consumerwatch’s WENDY KNOWLER
ECR Consumerwatch
8 minutes 10 seconds
4 years ago
Flights suspended and Mango communications is vrot, says Consumerwatch’s WENDY KNOWLER
It’s not been a great week for Mango Airlines and its ticket-holding passengers are feeling the pain - again.
On Monday the SAA subsidiary announced that it was going to go into business rescue and the next morning hundreds of would-be passengers were left stranded at Joburg’s OR Tambo and Cape Town international airports.
In the case of the flight departing from Cape Town at 10:15, bound for Durban, Mango only notified the queuing passengers shortly before 9, via SMS, that the flight had been suspended.
That was more than an hour after Mango had expected them to be at the airport! Totally unforgivable.
As is not posting a few Mango personnel at the airport to deal with distraught passengers.
One Durban family of five is only flying back to Durban this afternoon, having been unable to book seats on other flights on Tuesday or Wednesday.
LISTEN here for the full story…
ECR Consumerwatch
Wendy Knowler is arguably South Africa’s most experienced consumer journalist. She’s helped more consumers over her 20 year career in consumer journalism than she could count. But while known as a champion of consumer rights, Wendy is also known and respected by corporates for her fair, accurate and balanced reporting. Want to be a more sussed consumer or corporate? Listen to Wendy's episodes here.
