In this episode of Effortless Marketing, host Hailey Hodge demystifies the concept of customer-centricity in the digital age. She dives into how small business owners can transform their digital touchpoints to create a customer-focused experience. The episode explores why customer-centricity matters more than ever, how to map a user journey to identify friction points, and the role of AI marketing tools in streamlining content creation and personalization. Hailey also provides practical, hands-on strategies for enhancing digital experiences. Whether you're a small business owner looking to boost your online engagement and sales, or just curious about modern marketing strategies, this episode offers valuable insights and actionable takeaways. Tune in to learn how to put your customers at the heart of every decision and create experiences that make them feel seen, heard, and valued. Brought to you by Craftify AI!