Technology has the power to make interacting with our cities and local governments smoother, easier, and more intuitive—but only when it's designed with people at the center. We enter Season 4 of Empathy Affect with Boston Chief Information Officer (CIO) Santiago Garces, who shares how the city is using digital tools and AI to strengthen trust, improve services, and deepen the connection between residents and their government. From the everyday impact of Boston 311 to emerging AI pilots...
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Technology has the power to make interacting with our cities and local governments smoother, easier, and more intuitive—but only when it's designed with people at the center. We enter Season 4 of Empathy Affect with Boston Chief Information Officer (CIO) Santiago Garces, who shares how the city is using digital tools and AI to strengthen trust, improve services, and deepen the connection between residents and their government. From the everyday impact of Boston 311 to emerging AI pilots...
S3E4: The Road to Resilience: Georgia’s Playbook for Emergency Response
Empathy Affect
27 minutes
10 months ago
S3E4: The Road to Resilience: Georgia’s Playbook for Emergency Response
Americans rely on safe roads, railways, and transportation infrastructure every day, so what goes into keeping them resilient and reliable both on the day-to-day and during emergencies? We explore this question with Georgia Department of Transportation (GDOT) Assistant State Emergency Operations Coordinator Matt Needham, learning how his team protects Georgians during snowstorms, hurricanes, and other emergencies in collaboration with agency partners. Learn what it takes to keep our communiti...
Empathy Affect
Technology has the power to make interacting with our cities and local governments smoother, easier, and more intuitive—but only when it's designed with people at the center. We enter Season 4 of Empathy Affect with Boston Chief Information Officer (CIO) Santiago Garces, who shares how the city is using digital tools and AI to strengthen trust, improve services, and deepen the connection between residents and their government. From the everyday impact of Boston 311 to emerging AI pilots...
