Lee Carmichael, CX Manager at Dstny Netherlands joins the podcast to talk customer experience.
In this thought provoking episode Lee shares his insights on how to identify customers’ pain points, discover their goals and how to adapt your onboarding process to their needs.  Hear how tailoring onboarding to customer needs helps build loyalty, why no two customers are the same, and why recognizing every customer as an individual is key to winning their trust and retaining their business.  Engage is proudly presented by Tactful.