Thomas Jeshøj joins us on the Engage podcast to discusses the critical role of integrating business communications with other systems to enhance customer engagement and create value.

You will learn about application-centric and branch-centric integrations and hear why companies are increasingly adopting integrations with their CRM, ERP, and ticketing systems to improve customer experience, increase efficiency, and drive sales growth.

Discover why Thomas believes personalization, knowing your customer persona, and crafting unique customer journeys based on data points have becoming essential to deliver exceptional service and retain loyal customers any how the integration trend will only intensify, and companies that embrace this shift will outperform competitors and avoid being disrupted.

Don't miss this enlightening conversation on how integrating telephony with business applications can lead to profound improvements in customer engagement and overall business performance.

Thomas brings over 20 years of experience in the telephony industry, and his technical background and passion for integrations shine through in the discussion.

Engage is proudly presented by Tactful.