Discover the art of crafting exceptional customer experiences in the latest "Engage" podcast episode. Heimo Nordberg, a seasoned service design expert, shares invaluable wisdom, making it a must-listen for product professionals, newbies, and anyone eager to foster innovation and tackle complex challenges within their organization.

Explore the renowned Double Diamond model, a powerful framework for structured problem-solving. Heimo guides you through its phases, from problem identification to solution refinement.

Heimo also introduces customer journey mapping, a method for profound customer insights. He emphasizes team alignment, testing, and optimization throughout the design process.

Boost your service design toolkit, uncover fresh perspectives, and revolutionize your customer engagement approach with Heimo's expert advice. Elevate your service design game and create unforgettable customer journeys. Don't miss this opportunity!

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