On the 59th episode of Enterprise AI Innovators, hosts Evan Reiser (CEO and co-founder, Abnormal AI) and Saam Motamedi (Greylock Partners) welcome Sanjay Macwan, Chief Information Officer at Sprinklr. Sanjay explains how Sprinklr is using AI to enhance customer experience at scale by reducing friction, making engagement intuitive, and ensuring every user feels heard. He also shares practical examples of how internal operations are being optimized through AI. Quick takes from Sanjay: On transf...
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On the 59th episode of Enterprise AI Innovators, hosts Evan Reiser (CEO and co-founder, Abnormal AI) and Saam Motamedi (Greylock Partners) welcome Sanjay Macwan, Chief Information Officer at Sprinklr. Sanjay explains how Sprinklr is using AI to enhance customer experience at scale by reducing friction, making engagement intuitive, and ensuring every user feels heard. He also shares practical examples of how internal operations are being optimized through AI. Quick takes from Sanjay: On transf...
Orchestrating the Global Warehouse through AI with DHL Supply Chain Global CIO Sally Miller
Enterprise AI Innovators
32 minutes
1 month ago
Orchestrating the Global Warehouse through AI with DHL Supply Chain Global CIO Sally Miller
On the 56th episode of Enterprise AI Innovators, host Evan Reiser (Abnormal AI) welcomes Sally Miller, Global Chief Information Officer at DHL Supply Chain. Sally reveals how AI and robotics are reshaping the warehouse floor, the back office, and customer expectations at a company operating 2,500 sites across more than 50 countries. From early bets on generative tools to inclusive bots supporting multi-language teams, she shares the strategy, systems, and human factors required to scale AI ac...
Enterprise AI Innovators
On the 59th episode of Enterprise AI Innovators, hosts Evan Reiser (CEO and co-founder, Abnormal AI) and Saam Motamedi (Greylock Partners) welcome Sanjay Macwan, Chief Information Officer at Sprinklr. Sanjay explains how Sprinklr is using AI to enhance customer experience at scale by reducing friction, making engagement intuitive, and ensuring every user feels heard. He also shares practical examples of how internal operations are being optimized through AI. Quick takes from Sanjay: On transf...
