A strong customer experience starts long before the sale. In this episode, we explored the full path your customer takes—from the moment they discover you, to the point they become a loyal, repeat buyer.
Here’s what you’ll learn:
✅ How to identify every key touchpoint in your customer journey
⚠️ Where potential customers often drop off—and how to fix it
🚀 How to create a seamless, trust-driven experience that boosts engagement and conversions
This session is packed with practical strategies to help you design a smoother path for your customers and build long-term loyalty.
---
🌍 About Explore ProTech
We're on a mission to find the 500 most fun, authentic, caring, and ambitious entrepreneurs in the world to join our global business community.
If that sounds like you, book a virtual coffee with Peter & Nestene here:
👉 https://exploreprotech.com/bookings/
---
💡 Thank you to our sponsors:
🎵 Intro music by Peach Jam Records
https://www.linkedin.com/company/peach-jam-records-inc/
🎤 Vocals by Cheyanne Summer
https://www.linkedin.com/in/cheyanne-summer/
📸 Photography by Joanne Moorhouse Global Virtual Photography
https://www.linkedin.com/in/joannemoorhouse/
🎬 Video intro by Sommerville Lombard
https://www.linkedin.com/in/sommerville-lombard/
---
👥 Entrepreneurs featured in this episode
(Feel free to reach out for a virtual coffee!)
🔗 Sondra Ray – https://www.linkedin.com/in/getitdonecoachinganvaservices
---
If you enjoy this episode and want to support our growing community, don’t forget to 👍 like the video, 🔗 share it with a fellow entrepreneur, and 🔔 subscribe to our channel so you won’t miss upcoming shows.
---
⏱️ Timestamps:
00:08 - Tribe Song
02:03 - Hallo and Welcome!!
02:35 - Mapping the Customer Journey
04:17 - What you want it to look like and what it looked like
06:10 - When they don't know what is going on
08:03 - Review your customer journey
11:11 - How does your client feel about the customer journey
12:04 - Find out how they started their customer journey
14:36 - Nurturing is still part of the customer journey
18:09 - Referrals can be the preferred choice of the customer journey
21:10 - Again, you have to review
23:31 - Wrapping it up
25:03 - May all your wildest entrepreneurial dreams come true