In this week’s episode of Better Business, Better Life, host Debra Chantry-Taylor chats with Sarah Thomas, an email marketing automation expert who reveals how smart, personalised emails can outperform social media and transform customer relationships.
Sarah shares her journey from managing data systems at Debenhams to helping businesses craft meaningful automations, from welcome sequences to post-purchase follow-ups and re-engagement campaigns. She explains why success isn’t about list size, but about clean data, segmentation, and connection.
Listeners will learn how to audit their customer journeys, implement high-performing automations, and focus on metrics that truly drive conversions. With open rates up to 40%, compared to social media’s 3%, Sarah proves that email remains the most powerful tool for turning subscribers into loyal customers.
If you’re ready to ditch generic blasts and start building relationships that convert, this episode is your step-by-step guide.
CONNECT WITH DEBRA:
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►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner
►Connect with Debra: debra@businessaction.com.au
►See how she can help you: https://businessaction.co.nz/
►Claim Your Free E-Book: https://www.businessaction.co.nz/free-e-book/
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GUEST DETAILS:
► Sarah Thomas – LinkedIn: https://www.linkedin.com/in/sarah-thomas-9417493a/
► Tierra Marketing Co. Website: https://www.tierramarketingco.com/
► Free Resources:
Email Growth Blueprint: https://www.tierramarketingco.com/email-growth-blueprint
Episode 244 Chapters:
00:00 – Introduction and Background
01:36 – Early Career and Email Marketing
04:18 – Challenges and Importance of Data
05:30 – Customer Life Cycle and Email Automation
11:44 – Mapping the Customer Journey
13:24 – A/B Testing and Metrics
32:32 – Case Studies and Real-World Examples
32:57 – Practical Tips and Tools
33:10 – Final Thoughts and Resources