In this episode, we cover an important topic: scaling a service-based business without risking reputation.
There will be a non-negotiable time to get a team to help deliver your services.
The biggest bottleneck we have seen in the past 5 years for all online businesses is how they can guarantee the quality doesn't change.
So we go through a detailed explanation of a Quality Control Process: what should you do to ensure you trust and verify, and how to reward your team's behaviors (the right ones).