The fabulous Kate Rutter joins Geoff Wilson in tackling [read: deftly complaining about] the most complex customer experience covered on this show thus far: The Postal Service.
Kate is a Senior Adjunct Professor of Interaction Design at the California College of the Arts, but you might know her best as a co-host of the brilliant "
What Is Wrong With UX" podcast. Listen in as we continue to—in Kate’s fitting words—"bring and highlight the specialness and interestingness of what might be perceived as mundane design."
Covered in this episode:
💡 So you’re telling me the postal service is like a country with its own currency?
💡 How do you make little design touches unforgettable?
💡 Who’s footing the bill for post office improvements and why would they?
💡 How does voting by mail in the United States compare to New Zealand?
💡 What’s this about “mail art”?Originally recorded on 9 Jan 2021.
Originally recorded on 9 Jan 2021.
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Hosted by Geoff Wilson (
geoffwilsonhcd.com)
You can find and follow our esteemed guest, Kate Rutter, on
LinkedIn @KateRutter======
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Intro and Outro tracks:
Music by 8er41 from
PixabaySmall Group Walla by
Corsica S on Free Music Archive
