Dr. Shoma Datta, Medical Director at Next Health, has built her career at the intersection of innovation and empathy; first as a gynecologic robotic surgeon and now as a leader scaling hybrid care models.
In this episode, Shoma explains why digital tools should extend, not replace, real patient relationships and how healthcare leaders can modernize operations without losing the human touch.
You will hear:
- How Next Health shifted its care model to focus more on in-person continuity
- Where AI, async tools, and diagnostics add value and where they fall short
- Why patient trust matters even more in cash-pay and non-primary care models
Learn how to scale clinics while keeping empathy and connection front and center, and what other industries can learn from healthcare about blending digital with personal service.
=== Connect with Shoma:
- LinkedIn: https://www.linkedin.com/in/shomadattamd
- Website: https://www.next-health.com
=== About the Everything Clicks podcast:
Everything Clicks is a podcast about customer experiences that wow consumers while driving profitable growth. Each week, we dissect the strategies and tactics of top B2C marketers at leading Fortune 5000 companies.
📣 Subscribe now for more insights on creating digital experiences that convert.
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