Dr. Heath is a dynamic educator, thought leader, and co-author of Elevating Customer Service in Higher Education—a true expert in transforming the student experience. With over 30 years as a senior leader and trainer, he’s helped professionals across 20 states (and beyond!) create game-changing service excellence programs that boost retention, engagement, and success. He’s not just an expert—he’s a faculty member, researcher, chef, and Disney aficionado who knows how to make learning both powerful and fun, and we should know because he was our professor! Buckle up for an eye-opening conversation that will change the way you see customer service in higher education! Welcome to the magical world of service with Dr. Heath!